F R E E - S H I P P I N G - O N - A L L - O R D E R S!

EXCHANGES & RETURNS

All customers on our website enjoy free exchanges on swimsuits.
WHAT ITEMS CAN BE RETURNED?
1. Orders are able to be canceled and refunded before shipping from warehouse.
2. If you are not completely satisfied with our products, simply contact us within 14 days after you receive the package.
3. Items must be returned in their original condition, unworn, unwashed (without the smell of perfume), and with all tags attached. Returns that are damaged, soiled, altered, or ironed will not be accepted.
4. Items in our SALE category are marked as clearance items. Those are not eligible for return or exchange.

HOW TO EXCHANGE/RETURN?

Please follow this process for returning your parcel to us:

1. Please contact us through our contact page.
2. After we have confirmed your desire to return the item, you can choose free exchanges, get a coupon or send the item back.
3. If you choose free exchanges or get a coupon, you can keep the item. Not only different color or size on the same product, but also different styles on our website you can exchange.
4. If you choose to send the item back, please re-pack the item in its original packaging with labels and tags still attached.
Post your item to a given address. Please do not return directly to the address on the package, contact our customer service to get a detailed guidance. We advise the return goods by Post Office shipment facility rather than couriers like DHL, UPS, which may cost much more.
Also, we strongly recommend you send the products using a secured or tracking method (mandatory in order to be eligible for a refund), and that you retain your proof of postage.
The customer is responsible for all return shipping fees. We do not support shipping labels for returning.
All returned items must be accompanied by the return form.
As soon as we have your return package, we’ll send you an email to confirm your return has been received and that your refund has been processed.
You can expect to receive your refund within 10 working days of your package return.
We are not obliged to provide a refund until we receive the returned products.

Note:
1. All and any shipping fees are non-refundable.
2. Refunds will be credited to your original method of payment. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.

In case you have any query, please do not hesitate to get in touch with our customer service on: service@floralkini.com.
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